RS
Google · ***CORRECTED*** The office was quick to call me back and schedule another check-up. Spencer came out for the follow up inspection at no cost and was able to diagnose the issue. After an adjustment of parts in the attic and additional refrigerant in the system, we are now all set for the summer. I appreciate the company's desire to resolve issues promptly, and Spencer's personal commitment to his quality of work. He took ownership of the situation and thoroughly explained everything to me. I would certainly ask him out again next time we need work. --------------- I called them out for a regular check-up, did not have any real issues, just wanted a spring tune-up. All seemed to be going well, the technicians were pleasant and polite the entire time. Once they checked through everything, they began to walk me through the situation, stating that my 14 year old system was nearing the end of it's life and it would be a good idea to upgrade now. He showed me readings from the refrigerant testing that appeared to be well off from where they should be. I pointed out to him on the picture that he had taken that the outside unit was dated 2014. He corrected himself, stating that the inside unit was 14 years old, even though the outside was only 4. He stated that the inside unit had clearly never been cleaned in it's 14 years because there was no way to access the coils without taking the unit apart. They left me with options ranging from pull and clean the coils and recharge the system, to full replacement of system. I appreciated the organized range of options, though non of them were reasonable in price given that I still had a working AC that I just wanted cleaned and tuned. I doubted what they said about the inside unit, so I did my own investigation, was readily able to access the coil myself in the attic, and they in fact are nearly spotless (no visible dust) and obviously were a recent add as every part of the coil box (metal color, tape, insulation, etc), seemed new compared to the furnace, blower, and plenum. I could not find a date on the side unit, but it appears that both inside and outside coils are the same age, not 14 years old. The readings are likely correct, and I do in fact need some work done on the refrigerant to bring it back to spec, but it is surprising that I was able to get a better look at my system than a trained tech was. And certainly discouraging that their first response is "replace" instead of "repair".