We've been using the services of Admiral for years in the servicing of our home HVAC. Their customer service is top notch, always starting w/ Ms. Sandy who keeps us on our toes and in line with our summer and winter maintenance calls. She helps us take out the guess work of calendaring a reminder. Thank you Ms. Sandy! I'm writing this review to acknowledge all of the folks at Admiral, but to give a special shout out to Hector. We have recently had a new HVAC system installed in our home and from the moment of Hector entering our home to giving us an estimate and break down of what we needed, to the day of installation he made the process stress free. The workers in our home on the day of installation, we very mindful of my current work from home conditions, were professional, timely, excellent in their clean up and detail of work preformed. I could not have ask for a better experience with Admiral and highly recommend their business services!
The gentleman Mr.Umanzor was nothing but outstanding! Not only did he take the time to show and explain to me what was wrong with my ac unit, he also answered all my questions without hesitation. Great professionalism Great Prices Great service. Highly recommend if you want someone you can trust not to screw you.
My elderly aunt had her air conditioning go out this past summer. She replaced the entire heating and cooling system through admiral and they made the process extremely easy. She was very anxious and nervous but whatever she needed they did down to explaining things multiple times and resending documents. She got a year of free service and like most things, we forget. The company CALLED me to remind me she had a free service! Then called again after the big freeze to check on us and ask if we wanted to have it checked now. I am extremely impressed with this company and our technician. Highly recommend!!!! 10 out of 10.
I want to take this opportunity to rave about Agustin! Truly a great asset to your company. He truly is what a service Technician should be! Great attention to detail and his customer skills are just so high! Agustin truly provided us with Service one step beyond ( McBride Electric slogan).
Arrived on time with face mask and gloves. Checked the the heating system and showed picture of coils that needed to be cleaned. Gave quote and was able to do the cleaning in the same day. Very professional and polite and reasonable price. Plan to keep using Houston Admiral in the future.
My mother has been using this company for quite a while now so she recommended them to me as the last company I used was unsatisfactory. Easy to schedule up with and people were friendly from the get go. The technician Hector was very professional, on time, informative and performed efficient work. The following day he arrived on time again with the AC installation team and the installation took an hour and a half. Everyone was friendly and professional. I was completely satisfied with the work performed. The new unit works great and the AC has never worked better. I highly recommend Houston Admiral for all your AC needs if you want on time and efficient service!
We had our a/c go down over the weekend. We have only been in the area a few weeks and did not know who to call. Called our home warranty company who tried to send us to a company that had absolutely awful ratings. Decided to go with a more reputable company and I am so glad that we did. We called on a Saturday morning and had a tech at our doorstep within 2 hours. Hector found the problem right away and had us up and running within about an hour. He was very knowledgeable, courteous and informative and answered every question we had. Hopefully we don't need to call anytime soon, but if we do need them, we definitely won't hesitate to call them again.
Very professional and timely response. I really appreciate them coming out the same evening. I called around 7 pm because my ac was not cooling, they arrived within about a half hour, went over my options, even offered a portable ac unit or hotel to keep my son and I comfortable until the parts came in for the repair the following day. Hector did a great job. This is my second time using this company and I would use them again in the future if needed.
We were totally satisfied with our repair on our air conditioner. Shawn was our lead repairman. He was knowledgeable and explained our repair in detail. The crew was COVID-19 safe by wearing masks and gloves. We really appreciate their quick response and repair. Thank You!
Very impressed by this company. I called them about our company AC having issues around 12:15 pm. They told me a technician could be at our shop between 1-3 pm, the technician (Hector) was here at 12:50 pm. Within 20 minutes Hector had our AC system up and running. He also inspected the entire system and provided pictures of our system for us to view as he explained what he found. The pictures also provided excellent visual aid for us that do not know AC systems while Hector gave us his recommendations. After going through 3 previous AC companies I can tell you this kind of service is hard to find. Thank you guys very much!
I have relied on Houston Admiral for my A/C and heating for over a decade, and I could not be happier with how they handle my equipment. Houston Admiral sold & installed my A/C and heater, and they have done a great job of maintaining both units. I actually look forward to their bi-annual visits for my regular checkups! I'm happy to recommend them to anybody looking for good service, or even to replace their existing units.
Keith saved my A/C in the middle of the summer, and it felt like he saved my life. He was really friendly and confident. The process was really transparent and everything was communicated well - what was wrong, how it could be fixed, and the price. Within an hour of him showing up, my A/C was working! It's been a few months since that service, and the A/C is still running like a dream. THANKS ADMIRAL, AND THANKS KEITH!
(Also, really fast turnaround. I got hooked by the fast response time, but I'm staying for the excellent service!)
Spencer inspected our ac system. Hi knowledge, politeness, and explanations showed his professionalism. A replacement slab coil was installed the next day. We called Admiral again two days later to look at our thermostats. Spencer found that the 2nd zone thermostat wasn't even wired to the ac system. The previous home owners were cheated, and we've been living here a year thinking something was wrong but not sure what. Spencer set the new thermostat to control the whole house so we could avoid the expense of a new zone system. It's nice to know some companies act professionally and ethically. Thank you Spencer and all at Houston Admiral.
Great company. They were at my home within an hour. My old unit was completely shot and used an out dated coolant /freon. They offered to repair the current unit but advised me that this would end up costing more money in the long run. I'm very satisfied they gave me multiple options. I would like to thank them for getting me cool air again and i would recommend to anyone
Fantastic service. They had their guys in the field on calls, and it would have been a couple hours before anyone would be able to swing by. Shawn personally came by after he left the office for the day, and found that a capacitor went bad, and replaced it. Highly recommended!
My ac stopped cooling on Memorial Day. I had these guys out & less than 2 hours later I was back up and running just in time for my guests to arrive. Not only were they punctual and professional they were honest too. They could have sold me a bunch of stuff I didn't need on my 10 year old ac, but it was just a small quick fix. Thanks guys ya'll are the COOLEST!!
Big thanks to Spencer Mitchell who serviced our air conditioner today. He was very professional but very friendly and actually provided us with a service that we were not aware we needed. I hope to get Spencer the next time I call Admiral. He did go above what was expected. He really got us out of a jam. We were blessed. Linda
I have always received excellent service. Keith Hoppe doesn't waste any time repairing equipment and always shows pictures of what he discovered prior to any repairs. Keith is trustworthy, pleasant and a dedicated technician. I highly recommend Keith and Houston Admiral for any repairs or purchases.
Called Houston admiral as our ac went out. Technician came out an hour later and got everything going again! Spencer hooked it up with a good price and quick service. Highly recommend them for anyone’s home AC needs!
Spencer was my technician today for our AC Spring check-up. He was on time, neat and clean and such a gentleman. He explained all the issues, answered all my questions, and even took pictures with his cell phone so he could show me an area which I could not access . I know it isn't a requirement but I also have to comment on his perfect printing on my receipt so that I can look back in my file in years to come and actually read what was done and discussed today. I definitely recommend Houston Admiral. I've been doing business with them regularly since 2007.
LB
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