Google · Great Service with Houston Admiral A/C Services. Request Keith Hoppe when moving forward. He was efficient and honest! Also Heather was great to work with as well when she called to make the appointment
Google · Houston Admiral provides friendly service with prompt arrival times. Our Technician, Spencer Mitchell, was very thorough in the evaluation of our furnace and provided clear feedback for those like me who do not understand HVAC. He was able to fix our furnace and get the heat running properly again just in time for the winter season. A+
Google · Spencer came in to just do a heat inspection and there weren't any issues. I had my house inspected a few weeks ago and had some ac and duct work questions. Spencer took care of a couple of ac issues mentioned in the inspection report and I asked him to look at entire HVAC system and duct issues. Without batting an eye, Spencer crawled up into that tight acttic and was able to explain to me exactly what I needed to do. He explained my options and explained in detail what was going on and how the systems using R22 were being phased out. I felt Spencer took his time and answered all my questions. My main concern was a draw issue at the return duct and he and I agreed to do this fix today. The team is on their way now to do that repair at a fair and honest price. I am a happy camper! Thanks to Spencer and Admiral.
Google · Jamie is the best and I have owned houses and rental units for over 40 years so I have seen a lot of situations. If you want someone who knows his profession, gives you s straight answers and protects your property for safety he is your man. Leonard supports his decisions and works with you for installation of new products. They don't sell discount service or products, they sell quality which I believe strongly is cheaper over time and I enjoy sleeping at night knowing my family is safe. I have since left Admiral as my A/C vendor. I believe that Jamie is gone. The new staff seems to be incentivized to sell. Even though I had annual contracts on all 3 housed, Admiral staff keep calling to do additional services (the contract was to cover everything). Even worse they would call the tenants to ask if they could provide more services. Seem that Leonard could not stop the calls. When I renewed last, I brought this to his attention and advised if it continues I would not renew. It continued and so I moved to another company. Secondly, before you have them install a new system you might want to get other bids. I didn't and wish I had.
Google · Spencer came to service my a/c and heater and as always, he was polite and courteous. He definitely knows his stuff! I cant speak for everyone one else but, this company has been very good to me and my family. I have always received top notch service. I highly recommend this company. Their customer service is awesome!
Google · Our experience with Admiral has been nothing short of stellar. We needed HVAC and Furnace replaced in June and since the initial sales call through the installation and a subsequent service call, the whole team has been helpful, courteous and extremely prompt. Spencer is always kind and knowledgeable. You guys definitely have a fantastic employee in him. I would recommend this company to anyone who has an HVAC issue!
Google · Houston Admiral has been my heating/air service company or choice for many years. I always get excellent, honest and through service. I always request that Keith come to my home. Not only is he a fantastic technician, he is always honest and provides me with the entire situation with options. Keith is friendly and very professional. Another great job on October 2, 2018
Google · Thanks to Spencer we were able to get our air conditioner fixed as soon as we could. He came out in less than 2 hours after I called. We needed a new motor so he followed up the next morning (since the parts place was closed on Sundays) and was able to get it up a running the following afternoon! He was so kind, considerate, and respectful. I would definitely use this company and ask for Spencer again if I need them!
Google · Spencer from Houston Admiral provided an excellent service, taking his time to make sure I understood the issue we have with our AC unit, and how it can be corrected. Really appreciate his professionalism, and will use this company in the future because of this experience.
Google · Excellent customer service! Spencer, the Technician who fixed our unit was prompt, professional, efficient, and made us feel like family. The service cost was also reasonable. Highly recommended!
Google · We used Admiral at our first house in Tomball. Bought a new house in Spring and warranty was no longer covered with builder. As always it's never covered when a/c goes out. so called up Admiral spoke with Sean and he sent Spencer within 30 minutes. Sean and Spencer helped us out tremendously. Great customer service. I highly recommend Houston Admiral.
Google · Our A.C. went out Sunday night and when we called Houston Admiral Monday morning we had a technician at our house within an hour. Spencer was very helpful and knowledgeable. He made sure we knew what all our options were from repair to replacement. When we decided to repair, he was able to get the job done quickly regardless of the additional problems that were discovered. Thank you Spencer and Houston Admiral for getting our A.C. back up and running during the heat of Houston in July. Impeccable customer service with a smile! :)
Google · I had a project that needed custom work, I had several HVAC companies come look at the project. Admiral was the only company that did not hesitate to bid the custom work. Their guys were able to start a few days later and during the project we found several obstacles like you would expect in a custom job and these guys worked very hard with open minds to take care and overcome them. The project came out impressive and I could not be happier. Thanks Admiral, I look forward to the next one.
Google · Spencer Mitchell was very professional and explained what he was doing and what he was looking for during the process. Very personable and answered all of my questions. Did not forcibly try to sell me a new unit, just explained why I needed to purse an upgrade. This was very much appreciated, I now the facts and did not have to deal with saying no, not yet. Thank Spencer.
Google · Spencer Mitchell was on time, very informative and knowledgeable about his work. He was very pleasant and respectful and we look forward to working with him again. We will most definitely recommend him and your company in the future!!
Google · Spencer showed up on a Sunday evening within an hour of my phone call. Our air conditioner went bust and it was no fun sweating indoors at 90 degrees heat. Spencer was quick to diagnose the problem and honest about what the costs were. I was very happy with the work performed and highly recommend him and his company for any HVAC issues. Highly reliable and trustworthy!
Google · Spencer went above and beyond to help us get the AC back up and running and let me tell you it was an ordeal. They were able to get it fixed same day and trekked all over town to get the parts we needed to keep it under warranty and lower our price. I would highly recommend their service and welcome Spencer over to the house anytime!
Google · Spencer is the BEST! He arrived within 15 minutes of my phone call to Admiral! He replaced the capacitor and chemically cleaned the coil on our ac unit. It felt better immediately. He was very professional and knows a great deal about what he does--even educated my husband and I-- for free! I will be using Admiral again in the future!
Google · ***CORRECTED*** The office was quick to call me back and schedule another check-up. Spencer came out for the follow up inspection at no cost and was able to diagnose the issue. After an adjustment of parts in the attic and additional refrigerant in the system, we are now all set for the summer. I appreciate the company's desire to resolve issues promptly, and Spencer's personal commitment to his quality of work. He took ownership of the situation and thoroughly explained everything to me. I would certainly ask him out again next time we need work. --------------- I called them out for a regular check-up, did not have any real issues, just wanted a spring tune-up. All seemed to be going well, the technicians were pleasant and polite the entire time. Once they checked through everything, they began to walk me through the situation, stating that my 14 year old system was nearing the end of it's life and it would be a good idea to upgrade now. He showed me readings from the refrigerant testing that appeared to be well off from where they should be. I pointed out to him on the picture that he had taken that the outside unit was dated 2014. He corrected himself, stating that the inside unit was 14 years old, even though the outside was only 4. He stated that the inside unit had clearly never been cleaned in it's 14 years because there was no way to access the coils without taking the unit apart. They left me with options ranging from pull and clean the coils and recharge the system, to full replacement of system. I appreciated the organized range of options, though non of them were reasonable in price given that I still had a working AC that I just wanted cleaned and tuned. I doubted what they said about the inside unit, so I did my own investigation, was readily able to access the coil myself in the attic, and they in fact are nearly spotless (no visible dust) and obviously were a recent add as every part of the coil box (metal color, tape, insulation, etc), seemed new compared to the furnace, blower, and plenum. I could not find a date on the side unit, but it appears that both inside and outside coils are the same age, not 14 years old. The readings are likely correct, and I do in fact need some work done on the refrigerant to bring it back to spec, but it is surprising that I was able to get a better look at my system than a trained tech was. And certainly discouraging that their first response is "replace" instead of "repair".
Google · Very highly recommend!! TLTR: courteous, professional, knowledgeable, reasonably priced We had a complete hvac job done and from start to finish, these men were extremely courteous, professional, knowledgeable and genuine. Spencer came out to do the initial call and confirmed we needed an entire unit. He did what no other tech in any business has done and actually sat down with me and explained the work that needed to be done in genuine terms as if he was helping one of his friends. He provided 3 different options for us to choose without trying to upsell anything. He gave a very honest opinion. The crew arrived later that day and the entire team was fantastic. The leads Chris, Patrick, and Isidro, with their teams were just as courteous and professional. They were very tidy with their work and made sure to clean up after themselves. They seemed happy to explain what they were doing despite all the questions we were asking. I truly feel that the attitude of the employees is wholly representative of the company in general. All these men felt like a group of my friends and neighbors helping me fix a problem with my home. I would not hesitate to recommend them to anyone who doesn't want to be taken advantage of and needs someone quick, reliable, and competitively priced. A sincere thank you to everyone involved with our job.
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